Legal
This page sets out the Terms and Conditions and Privacy and Cookie Policy for this website, operated by Robin Food Ltd.
Terms and Conditions
This Site is owned and operated by Robin Food Ltd, an official UK distributor of VELO nicotine pouches. By using this Site or placing an order, you confirm that you are 18 years of age or older, as our products are age-restricted and intended for existing adult nicotine consumers only.
Sale of goods
We are under a legal duty to supply goods that match the description shown on this Site at the time you place your order. We reserve the right to change, refuse or cancel an order when necessary, for example where stock or age verification cannot be confirmed. If we cancel an order that has already been paid, we will refund the amount within a reasonable time.
Payment
Accepted payment methods are shown at checkout. By providing payment information, you authorise us to charge the amount due for your order.
Delivery
Orders are sent by tracked courier across the UK, or can be collected from our depot at the address below. You are responsible for providing a complete and accurate delivery address.
Returns and refunds
For safety and regulatory reasons, opened or used nicotine pouch products cannot be returned. Unopened, unused products in their original packaging may be returned within 14 days of receipt; please contact us first to arrange this.
Trade accounts
Trade and wholesale customers order under separate credit terms agreed individually as part of the trade account application.
Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Privacy and Cookie Policy
We collect the personal information you provide when placing an order or contacting us, including your name, delivery and billing address, email address, phone number and order history, and, for trade accounts, your company details.
We use this information to process and deliver your orders, verify age where required, manage your account, respond to enquiries, and meet our legal and accounting obligations. We do not sell your personal information to third parties. We share the minimum necessary information with couriers and payment providers in order to fulfil your order.
This Site uses essential cookies required to operate your shopping cart and checkout session. We do not currently use third-party advertising or tracking cookies.
You have the right to access, correct or request deletion of your personal information by contacting us using the details below. If you are unhappy with how we handle your data, you may also complain to the UK Information Commissioner's Office (ICO).
Contact details
Robin Food Ltd — Unit A,B,C Monro Industrial Estate, Station Approach, Waltham Cross, EN8 7LX — info@robinfooduk.com · +44 20 3393 2727
18+ only. This product contains nicotine and is addictive. For adult nicotine consumers only.